TeamViewer Meeting Client Requirements

As an Intune admin, initiating remote assistance sessions requires a specific set of requirements to be met. In this article, we will outline the necessary conditions for a seamless experience with TeamViewer.

First and foremost, Intune admins require the full TeamViewer client installed on their workstations, signed in with a properly licensed TeamViewer account. This ensures that the necessary permissions are granted for remote assistance.

It is essential to note that Windows HoloLens devices, Surface Hubs, and/or Windows 10 S devices are not supported by TeamViewer. For the purpose of this blog post, we will be focusing on the Windows platform as incoming assistance requests are facilitated via the Company Portal app, rather than the Intune app.

Moreover, Android Enterprise personally owned devices with a work profile (BYOD) and devices enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not supported for remote assistance via TeamViewer.

On the other hand, platforms that support the Intune-TeamViewer Remote Assistance feature include:

* The Intune admin account must have the following roles assigned: * Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector

* A valid TeamViewer account with a Corporate or Tensor license is required

* End-users need to join the initiated remote session

Additionally, to enable the remote assistance feature for mobile devices (Android/iOS), an Add-on plan Mobile Device Support is necessary.

In conclusion, meeting the client requirements outlined above will ensure a smooth and successful experience with TeamViewer for remote assistance.

Teamviewer meeting client requirements